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Have a question about your order, shipping, freshness, or wholesale? We're here to help. For quick answers, check our FAQ before submitting your message.
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Monday to Friday, 9AM to 5PM EDT. Replies within one-two business days.
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Have A Question?
How can I track my order?
Log into your account to see your order status and tracking anytime. You'll also get a tracking link by email as soon as it ships. Tracking can take up to 24 hours to start showing movement, so give it a day before you worry.
Can I change or cancel my order?
Email us at info@cravencups.com with your order number as soon as you can. If your order hasn't gone into production yet, we can usually help. Once it's packed or shipped, it can't be changed.
My order arrived warm or damaged. What now?
Email us at info@cravencups.com within 48 hours of delivery with your order number and photos of both the product and the packaging. Some softening or shifting in transit is normal and doesn't mean anything's wrong. If it arrived hot, melted, or crushed, we want to see it and we'll make it right.
How do I manage or cancel my subscription?
It's all in your account: skip an order, pause, swap flavors, change your schedule, or cancel. No fees. Make changes at least 48 hours before your next charge for them to apply to that order.
