Everything You Need To Know...

We take great care in preparing, packaging, and shipping every Crave'n Cups order. If something is not right with your order, please contact us so we can review the issue and determine the appropriate resolution.

Why We Do Not Accept Returns

Crave'n Cups are perishable food products. For food-safety reasons, we cannot accept returned products or resell products after they have been delivered.

Please do not ship products back to us unless we specifically instruct you to do so.

When an order qualifies for a resolution under this policy, we may provide a replacement, store credit, partial refund, or full refund, depending on the circumstances.

If There Is a Problem With Your Order

Contact us at info@cravencups.com within forty-eight (48) hours of delivery. Please include:

• Your order number
• A description of the issue
• Clear photographs showing the condition of the product
• Photographs of the shipping box and packaging if the order arrived damaged

Photos help us determine what happened and allow us to resolve your concern as quickly as possible.

Claims submitted without sufficient information or photographs may be more difficult for us to verify or resolve.

Orders That Arrive Warm or Damaged

Crave'n Cups leave our facility frozen and are packaged with food-safe gel packs in an insulated mailer. Depending on transit conditions, they may arrive frozen, partially frozen, chilled, cool, orat room temperature. This alone does not necessarily indicate that there is a problem with the product.

Some softening or shifting may occur during shipping and does not necessarily affect product quality.

If your order arrives excessively hot, melted, crushed, significantly damaged, or in a condition that causes concern about product quality or safety, please contact us within forty-eight (48) hours of delivery with your order number and photographs of the product and packaging.

Do not consume a product if you have reason to believe it may be unsafe.

We will review the circumstances of the claim and, when appropriate, may offer a replacement, store credit, partial refund, or full refund.

What Is Not Covered

We generally do not provide refunds, credits, or complimentary replacements for:

• Orders successfully delivered to the address provided but not promptly retrieved or refrigerated
• Melting, deterioration, weather exposure, theft, or damage occurring after successful delivery
• Orders delayed, misdelivered, returned, or unable to be delivered because the customer provided an incorrect or incomplete shipping address
• Orders refused by the recipient 
• Delivery delays or other circumstances outside our reasonable control that do not result in a verified problem with the product
• Normal softening or thawing that may occur during transit
• A customer's change of mind after an order has entered production, been packed, or shipped
• Failure to follow the storage and handling instructions provided with the product 

Nothing in this policy limits any rights or remedies that cannot legally be limited.

Changing or Cancelling an Order

Because our products are freshly prepared for each order, cancellation and change requests must be made as soon as possible.

Contact us at info@cravencups.com with your order number if you need to request a change or cancellation.

We will make reasonable efforts to accommodate your request if production has not begun. Once an order has entered production, been packed, or shipped, it may no longer be changed or cancelled.

If we are able to approve a cancellation before production begins, the amount paid for thecancelled order will be refunded to the original payment method.

Subscription Orders

You may skip, pause, change your flavors or delivery frequency, or cancel your subscription through your account without a cancellation fee.

Subscription changes or cancellations must be made at least forty-eight (48) hours before your next scheduled charge to apply to that order.

We send a reminder email before each renewal charge so you have an opportunity to make changes to your subscription.

Cancelling your subscription stops future recurring charges. It does not automatically cancel or refund an order that has already been charged or entered production.

If you need assistance with a recently processed subscription order, contact us as soon as possible at info@cravencups.com. If production has not begun, we may be able to cancel the order and issue a refund.

Gift Orders

If you purchased Crave'n Cups as a gift and there is a problem with the order, please contact us within forty-eight (48) hours of delivery and follow the claim process described above.

Any approved monetary refund will be issued to the original purchaser and original payment method, not to the gift recipient.

The purchaser is responsible for providing an accurate and complete recipient address and for selecting a delivery location where the perishable package can be promptly retrieved and refrigerated.

How Refunds Are Issued

Approved refunds are issued to the original payment method used for the purchase.

Once we issue a refund, the time required for the credit to appear in your account is determined by your bank or payment provider and may take approximately five (5) to ten (10) business days.

Shipping charges, when applicable, are non-refundable unless the refund is related to an error by Crave'n Cups or we determine otherwise.

Corporate Gifting and Wholesale

Corporate gifting and wholesale orders may be subject to separate terms contained in theapplicable quote, invoice, agreement, or purchase terms. If those terms conflict with this policy, the terms of the applicable agreement will control.

Bakery Purchases

This Refund and Return Policy applies only to orders placed through cravencups.com.

Products purchased directly from a The Cake Girl bakery, another retail location, stockist, marketplace, or third-party seller are subject to the return and refund policies applicable to that place of purchase.