Everything You Need To Know...

Last updated: September 1st, 2026

Crave'n Cups, LLC and The Cake Girl, LLC (collectively, respect your privacy. "Crave'n Cups," "we," "us," or "our")

This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit cravencups.com (the "Site"), purchase our products, create or manage an account or subscription, communicate with us, participate in our programs orpromotions, or otherwise interact with us.

For purposes of this Privacy Policy, Crave'n Cups, LLC and The Cake Girl, LLC may act as the businesses or controllers responsible for personal information collected through the Site, as applicable.

Information We Collect

The personal information we collect depends on how you interact with us.

Information You Provide to Us

We may collect information you provide directly to us, including:

• Your name, email address, telephone number, billing address, and shipping address;
• Account information and login credentials;
• Order and transaction information, including products purchased, order history, and delivery information;
• Subscription information, including selected products, flavors, delivery frequency, and subscription preferences;
• Gift-recipient information, including recipient names, shipping addresses, contact information when provided, and gift messages;
• Reviews, photographs, videos, comments, and other content you submit;
• Communications you send to us, including customer-service requests and order-related correspondence;
• Information submitted through wholesale, corporate gifting, affiliate, ambassador, creator, franchise, distribution, retail, or other business inquiry forms;
• Email addresses, telephone numbers, and marketing preferences when you join an email or SMS list, waitlist, promotion, or other program; and 
• Other information you choose to provide to us.

Payment Information

When you make a purchase, payment information is processed by our third-party payment processors.

We generally do not directly store complete payment-card numbers. Our payment processors may collect and process payment-card information, billing information, payment tokens, and other information necessary to complete transactions and recurring subscription charges.

Information Collected Automatically

When you visit or interact with the Site, we and our service providers may automatically collect certain information, including:

• Device type, browser type, operating system, and screen or device information;
• Internet Protocol (IP) address and approximate or general location derived from it;
• Pages and products viewed;
• Dates and times of visits;
• Time spent on pages and interactions with the Site;
• Referring websites, search terms, advertisements, or links;
• Shopping-cart and checkout activity;
• Cookie, pixel, advertising, and similar identifiers;
• Information about how you navigate and interact with the Site; and
• Where enabled, interaction information used to create analytics such as session replays, heatmaps, clicks, scrolling behavior, and similar website-usage measurements.

Gift Recipients

If you purchase a gift or send an order to another person, we collect the information necessary to fulfill and deliver that order.

The purchaser is responsible for providing accurate recipient information and for having the right to provide that information to us for purposes of fulfilling the gift.

We use gift-recipient information to fulfill the order, provide delivery-related communications or support when appropriate, prevent fraud, and address order or delivery issues.

We do not add gift recipients to our marketing lists solely because someone sent them a gift. A gift recipient must separately opt in before receiving marketing communications from us, unless otherwise permitted by applicable law.

Creator, Affiliate, and Promotional Programs

If you participate in a creator, influencer, affiliate, ambassador, referral, or similar program, we may collect information necessary to administer that program.

Depending on the program and platform used, this may include your name, contact information, social-media account or profile information, referral information, audience or eligibility information, promotional activity, content or post information, commission or payment information, and information necessary to verify compliance with the applicable program requirements.

Where a third-party platform is used, that platform may separately collect and process information according to its own privacy policy.

Sensitive Personal Information

We do not intentionally request sensitive personal information unless it is reasonably necessary for a particular transaction, legal requirement, or service.

Please do not provide sensitive personal information through free-form contact forms, reviews, gift messages, or other areas of the Site unless it is necessary for your request.

How We Use Personal Information

We may use personal information to:

• Process, fulfill, ship, and deliver purchases and gifts;
• Process payments, refunds, credits, and recurring subscription charges;
• Create and manage accounts and subscriptions;
• Provide order confirmations, shipping information, service notices, subscription communications, and other transactional messages;
• Provide customer service and respond to questions, requests, complaints, and claims;
• Personalize and improve the Site and customer experience;
• Administer promotions, discounts, loyalty, affiliate, ambassador, referral, creator, and similar programs;
• Process and respond to wholesale, corporate gifting, distribution, retail, franchise, and other business inquiries;
• Request, process, moderate, and display product reviews and other submitted content;
• Send marketing emails or text messages where you have consented or where otherwise permitted by applicable law;
• Analyze Site traffic, customer behavior, product performance, and other business trends;
• Measure, attribute, personalize, and improve advertising and marketing;
• Detect, investigate, and prevent fraud, misuse, security incidents, and other unlawful or unauthorized activity;
• Protect our customers, business, Site, rights, property, and security;
• Enforce our Terms of Service and other agreements;
• Maintain business, tax, accounting, and transaction records;
• Comply with legal obligations and respond to lawful governmental or regulatory requests; and
• Establish, exercise, or defend legal claims.

How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business, provide our products and services, fulfill transactions, advertise our products, comply with legal obligations, or for the other purposes described in this Privacy Policy.

Categories of recipients may include:

• Ecommerce, website-hosting, and technology providers;
• Payment processors and financial-service providers;
• Shipping carriers, fulfillment providers, and logistics providers;
• Subscription-management providers;
• Email, SMS, and customer-communication providers;
• Gift and multi-recipient ordering providers;
• Review and user-content platforms;
• Affiliate, referral, ambassador, and creator-program providers;
• Analytics, attribution, session-replay, and website-performance providers;
• Advertising networks, social-media platforms, and marketing partners;
• Customer-service and business-management providers;
• Fraud-prevention, cybersecurity, and risk-management providers;
• Professional advisers, including attorneys, accountants, consultants, and insurers;
• Government authorities, regulators, law enforcement, courts, or other parties when disclosure is required or permitted by law; and
• Parties involved in an actual or proposed merger, acquisition, financing, restructuring, sale of assets, or other business transaction.

We may also disclose information at your direction or with your consent.

Sale, Sharing, and Targeted Advertising

We do not sell personal information in exchange for money.

However, our use of certain advertising, analytics, cookies, pixels, and similar technologies may constitute a "sale," "sharing," or use of personal information for targeted advertising under the privacy laws of certain states, even when no money is exchanged.

Where applicable, you may have the right to opt out of these activities as described in the Your Privacy Rights and Choices section below.

What it does	Who	What they receive
Ecommerce platform and hosting	Shopify	Order, account, and browsing data
Payment processing	Shopify Payments, Shop Pay, PayPal, and other options offered at checkout	Payment and billing details
Email and SMS marketing	Klaviyo	Contact details, order history, site activity
Multi-recipient gifting	Send to Many	Recipient names, addresses, and gift notes
Product reviews	Judge.me	Name, email, order details, review content
Bundles	EB Easy Bundles	Cart and order data
Affiliate program	GoAffPro	Order and referral data
Store locator	Storeify	Zip code or location entered in the search
Franchise applications	Dubsado	Information you submit on the franchise application

Analytics and attribution	Google Analytics 4, Triple Whale, Microsoft Clarity	Site usage, device, and conversion data
Advertising	Meta (Facebook and Instagram), and other ad platforms we may use	Site activity and conversion data

We may also disclose information when required by law, to respond to lawful requests, to protect our rights or someone's safety, or in connection with a merger, acquisition, or sale of assets, in which case we will notify you.

Cookies and Similar Technologies

We and our service providers use cookies, pixels, tags, software development kits, local storage, and similar technologies to operate the Site, understand how visitors use it, improve performance, prevent fraud, and support our advertising and marketing.

These technologies may include:

• Essential technologies that are necessary for features such as account access, shopping carts, checkout, security, fraud prevention, and other core Site functionality;
• Analytics and performance technologies that help us understand how visitors use the Site, identify errors, measure performance, and improve our products and customer experience;
• Functional technologies that remember choices and provide enhanced Site functionality; and
• Advertising and marketing technologies that help us measure advertising performance, understand conversions, create or measure audiences, and provide advertising that may be more relevant to you.

The specific cookies and technologies used on the Site may change as we update our services and technology providers.

Your Cookie Choices

Where required by applicable law, we provide controls that allow you to manage certain non-essential cookies and tracking technologies.

You may also be able to control cookies through your browser or device settings. Disabling certain technologies may affect the availability or functionality of portions of the Site.

Your choices may apply only to the browser or device on which they are made. If you use another browser or device, or clear your cookies, you may need to make your selections again.

Global Privacy Control

Where required by applicable law and supported by our Site and consent-management technology, we recognize qualifying browser-based opt-out preference signals, such as Global Privacy Control ("GPC"), as a request to opt out of applicable sale, sharing, ortargeted-advertising activities for that browser or device.

Email and SMS Marketing

If you sign up to receive marketing communications from us, we may send you promotional emails or text messages in accordance with your consent and applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email.

If you receive marketing text messages from us, you may opt out by following the instructions contained in the message, such as replying STOP. Message and data rates may apply, and message frequency may vary.

Opting out of marketing communications does not prevent us from sending non-promotional or transactional communications when appropriate, such as order confirmations, shipping updates, account notices, customer-service communications, security notices, or subscription-related communications.

Your Privacy Rights and Choices

Depending on where you live and subject to applicable law, you may have certain rights regarding your personal information.

These may include the right to:

• Request confirmation of whether we process your personal information;
• Request access to certain personal information we maintain about you;
• Request correction of inaccurate personal information;
• Request deletion of certain personal information;
• Request a portable copy of certain personal information;
• Opt out of certain processing for targeted advertising;
• Opt out of the sale or sharing of personal information where those terms are defined by applicable law;
• Opt out of certain profiling in furtherance of decisions that produce legal or similarly significant effects;
• Limit certain uses or disclosures of sensitive personal information where applicable;
• Appeal certain decisions we make regarding a privacy request where applicable; and
• Exercise applicable privacy rights without unlawful discrimination or retaliation.

These rights are not absolute. Applicable law may allow or require us to deny or limit a request in certain circumstances, including where information must be retained to complete a transaction, comply with law, maintain records, prevent fraud, protect security, or establish or defend legal claims.

How to Exercise Your RightsYou may submit a privacy request by contacting us at info@cravencups.com or through any privacy-request or opt-out mechanism we make available on the Site.

Where applicable, the Site may also provide a link or control allowing you to opt out of certain sale, sharing, or targeted-advertising activities.

We may need to verify your identity before processing certain requests. The information requested for verification will depend on the nature of the request and the information involved.

Where permitted by applicable law, an authorized agent may submit a request on your behalf.

We may require reasonable verification of the agent's authority and, where permitted, confirmation of your identity. 

We will respond to verified privacy requests within the time required by applicable law.

If applicable law provides you with a right to appeal our decision regarding a privacy request, instructions for submitting an appeal will be provided with our response or may be requested by contacting us at info@cravencups.com.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide our products and services, maintain your account or subscription, comply with legal and regulatory obligations, resolve disputes, prevent fraud and abuse, enforce our agreements, and protect our legal rights.

The appropriate retention period depends on the type of information, the purposes for which it is processed, our legal and contractual obligations, and our legitimate business needs.

Certain transaction, financial, tax, accounting, and business records may be retained for longer periods where reasonably necessary or legally required.

When personal information is no longer reasonably necessary for the purposes for which it is maintained, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, acquisition, disclosure, alteration, loss, or misuse.

However, no website, network, electronic transmission, or storage system can be guaranteed to be completely secure. Accordingly, we cannot guarantee the absolute security of personal information.

You are responsible for maintaining the confidentiality of your account credentials and shouldnotify us promptly if you believe your account or credentials have been compromised.

Children's Privacy

The Site and our online products and services are intended for a general audience and are not directed to children under thirteen (13).

We do not knowingly collect personal information directly from children under thirteen without appropriate authorization where required by law.

If you believe a child has provided personal information to us in violation of applicable law, please contact us at info@cravencups.com so we can review the matter and take appropriate action.

We do not knowingly sell or share the personal information of children or minors where prohibited by applicable law.

Third-Party Websites and Services

The Site may contain links to or integrate with websites, applications, social-media platforms, payment providers, or other services operated by third parties.

We do not control the privacy or security practices of independent third parties. Information you provide directly to a third party is subject to that party's privacy policy and terms.

We encourage you to review the privacy policies of third-party services before providing personal information to them.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we update this Privacy Policy, we will post the revised version on the Site and update the "Last Updated" date.

If required by applicable law, we will provide additional notice or obtain consent before material changes become effective.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, please contact:

Crave'n Cups, LLC
The Cake Girl, LLC14851 N Dale Mabry Hwy
Tampa, FL 33618
Email: info@cravencups.com