Have A Question?
Everything you might be wondering before your first jar.
The Product
What is a Crave'n Cup?
A layered cake jar, handcrafted from The Cake Girl's award-winning recipes. Real cake, real buttercream, real fillings, layered in a jar and ready to eat with a spoon. No slicing, no plates, no mess.
Is this the same cake sold at the bakery?
Yes. Same recipes that earned The Cake Girl a spot on the Today Show and Food Network, and the title of Sweetest Bakery in America. Made by the same team, just built to travel.
Can I mix flavors in one order?
Yes. Use Build a Box to pick your pack size and fill it with whatever combination you want. Or grab a Variety Pack and get one of each.
Who makes them?
Chef Kristina Lavallee and the team behind The Cake Girl, an award-winning bakery she built from the ground up in Tampa, Florida. Every jar is handcrafted from her recipes. Made by people, not machines.
Shipping & Delivery
How is it shipped, and will it arrive cold?
Every order ships with insulated cold packs designed to keep your jars at the right temperature throughout transit. We ship Monday through Wednesday to avoid weekend warehouse delays. You'll receive a tracking number as soon as your order leaves our kitchen.
Do I need to be home to receive my order?
Someone should be there to bring it in and refrigerate it. It's a fresh, perishable dessert, so it shouldn't sit outside all day. If you can't be home, send it to your office or somewhere it will be picked up the same day.
Where do you ship?
Anywhere in the continental United States. We don't ship to Alaska, Hawaii, US territories, PO Boxes, or international addresses, because we can't reliably keep a perishable package at the right temperature on those routes.
How long does delivery take?
Orders are processed and shipped within 3 business days, and transit is generally 1 to 2 days after that. We ship Monday through Wednesday only, so nothing sits in a carrier facility over the weekend.
How much does shipping cost, is there free shipping?
Shipping is free on orders of $150 or more per delivery address. Below that, the rate is calculated at checkout based on where it's going and how big the order is. You'll always see the cost before you pay. If you're sending to more than one address, each package needs to reach $150 on its own to ship free.
What if my order arrives damaged or melted?
Email us at info@cravencups.com within 48 hours of delivery with your order number and photos of both the product and the packaging. Some softening or shifting in transit is normal and doesn't mean anything's wrong. If it arrived hot, melted, or crushed, we want to see it and we'll make it right.
Storage & Freshness
Do I need to refrigerate on arrival?
Yes. Pop them in the fridge as soon as they land. That's what keeps them tasting exactly like they did leaving our kitchen.
How long do they last?
Refrigerate on arrival and enjoy within 14 days. They're baked fresh and never shelf-stable, which is exactly why they taste like the bakery instead of like something that sat on a shelf.
Do my Crave’n Cups need to be frozen when they arrive?
No. Crave’n Cups are shipped frozen in insulated packaging with cold packs, but they may thaw during transit. Your cold packs may also be partially or completely thawed when your package arrives.
The shipping box may even feel warm after traveling on delivery trucks, especially during warmer months. Please open your package promptly and place your Crave’n Cups in the refrigerator as soon as they arrive.
If you have concerns about the condition of your order when it arrives, please contact us.
Ingredients & Allergens
What ingredients are used?
The ones you'd actually want in a dessert. Real butter, real cream cheese, real cocoa, pure vanilla, and rich buttercream, in recipes developed by pastry professionals. Handcrafted, never mass-produced, nothing shelf-stable.
You can view all ingredients on the product pages for each flavor.
What are the allergens?
Contains: Milk, Eggs, Wheat, Soy. Manufactured in a facility that also processes Peanuts, Tree Nuts, Sesame, and Coconut.
Ingredient and allergen information varies by flavor, so always review the label on the product packaging before eating. Formulations can change, and the current package label is the primary source for that jar.
Are your products made in an allergen-free facility?
No. Our products are prepared in a facility that handles multiple major allergens, using shared equipment and preparation areas. Cross-contact can occur, and we can't guarantee any product is completely free of a particular allergen. If you or your recipient has a food allergy, please read the product label carefully before eating, and email us with any questions before you order.
Are your products made in a certified facility?
Yes. Crave'n Cups are SQF (Safe Quality Food) certified and prepared in a licensed commercial bakery.
Gifting
Can I send a Crave'n Cup as a gift?
Yes, and it's built to be easy. Pick your flavors, hit Gift This Order in your cart, and add your recipient's address and a personal message. It ships cold-packed straight to their door with your note printed on the box.
Can I ship to multiple addresses in one order?
Yes. Add as many recipients as you need, each with their own address and their own message, all in one checkout.
Do they need to be home when it arrives?
Someone should be there to bring it in and refrigerate it. If you're not sure of their schedule, send it to their office or pick a delivery date you know works for them.
Do you do corporate or bulk gifting?
Yes. From a dozens of cups to a thousand, with custom branding, tiered pricing, and multi-address logistics handled for you. Head to our Corporate Gifting page and request a quote.
Subscriptions
How does Subscribe & Save work?
Pick your flavors and how often you want them, every 14, 30, or 60 days, and save on every order. Your jars ship automatically on your schedule so you never run out of the ones you love.
Can I change my flavors or delivery frequency?
Yes, anytime, right from your account. Swap flavors, change how often it ships, or adjust your order size. Just make changes at least 48 hours before your next charge for them to apply to that order.
Can I pause, skip, or cancel?
Yes, all three, from your account, with no fees. Same 48 hour window before your next scheduled charge. We also send a reminder email before every renewal so nothing catches you off guard.
Orders & Returns
Can I change or cancel after placing my order?
Email us at info@cravencups.com with your order number as soon as possible. Everything is freshly made for each order, so if production hasn't started we can usually help. Once your order is in production, packed, or shipped, it can't be changed or cancelled.
What if my order arrives warm or damaged?
We carefully package Crave’n Cups for shipping so they arrive fresh and ready to enjoy. Because shipping conditions can occasionally be unpredictable, we ask that you open and inspect your package as soon as it arrives.
If your order arrives damaged, excessively warm, or otherwise not in acceptable condition, please contact us within 48 hours of delivery and include your order number along with photos of the product, packaging, and shipping box.
Our team will review the issue and work to make it right. Depending on the circumstances, we may offer a replacement, store credit, or refund, at our discretion and on a case-by-case basis.
Because Crave’n Cups are perishable, we are unable to guarantee replacements or refunds for issues reported more than 48 hours after delivery, packages left unattended after delivery, incorrect or incomplete shipping addresses provided at checkout, or unsuccessful delivery attempts.
How do I contact you?
Email us at info@cravencups.com or use the form on our Contact page. Include your order number if it's about a specific order. For corporate gifting, wholesale, or franchise questions, use the form on those pages so it reaches the right team faster.
Franchise
Do I have to find my own vending locations?
Location is a critical part of the business, and franchisees will receive guidance on identifying and evaluating potential high-traffic locations.
What types of locations are best for Crave’n Cups machines?
Crave’n Cups machines are designed for high-traffic environments such as airports, shopping centers, hotels and resorts, hospitals, universities, entertainment venues, and other locations where consumers are looking for convenient grab-and-go options.
How much time does it take to operate the business?
Unlike a traditional food business, there is no storefront to open and close each day or large staff to manage. Day-to-day responsibilities primarily involve monitoring your machines, maintaining inventory, restocking, and managing your locations. The actual time commitment will vary based on the number and location of machines.
Can I monitor my machines remotely?
Yes, Our vending technology is designed to provide franchisees with visibility into machine performance and sales, helping operators make more informed decisions about inventory and restocking..
What happens if a machine has a problem?
Franchisees receive training and support for machine operations and troubleshooting, along with resources for addressing technical or equipment-related issues.
How are customers able to pay?
Crave’n Cups machines are designed for convenient cashless purchasing, allowing customers to quickly purchase their dessert using supported electronic payment methods.
How often will I need to visit my machines?
Service frequency depends on sales volume, inventory levels, and the individual location. Higher-performing locations may require more frequent restocking, while technology can help franchisees monitor their machines and plan service efficiently.
Do I need employees?
The Crave’n Cups model is designed to operate with significantly fewer staffing requirements than a traditional foodservice business. Staffing needs will ultimately depend on the size of your operation and number of machines.
Can I own more than the minimum number of machines?
Yes. While the initial franchise model begins with a minimum of three machines, qualified franchisees may have opportunities to expand their machine network over time, subject to the franchise program and available territories.
Can I add more machines later?
Yes. One of the advantages of the model is the ability to grow by adding machines as your business develops, subject to franchise requirements, territory availability, and approved locations.
How long does it take to launch?
The launch process includes franchise onboarding, training, machine ordering, and location development. While timing can vary, prospective franchisees should generally plan for at least six months from signing to launch.