Everything You Need To Know...

Last updated: September 1st, 2026
Overview

These Terms of Service ("Terms") govern your use of cravencups.com (the "Site") and

your purchase of products and services offered through the Site.

The Site and Crave'n Cups business are operated by Crave'n Cups, LLC and The Cake Girl, LLC (collectively, "Crave'n Cups," "we," "us," or "our").

By accessing or using the Site, creating an account, or placing an order through the Site, you agree to these Terms, together with our Shipping Policy, Refund and Return Policy, Privacy Policy, and any other policies expressly incorporated into these Terms.

Our ecommerce store is hosted through Shopify, which provides the platform we use to offer and sell our products online.

1. Eligibility

You must be at least eighteen (18) years old or the age of majority in your state or jurisdiction of residence, whichever is greater, to create an account or make a purchase through the Site.

By creating an account or placing an order, you represent that you meet these eligibility requirements and have the legal capacity to enter into these Terms.

2. Accounts

If you create an account, you are responsible for maintaining the confidentiality and security of your account credentials and for activity occurring through your account.You agree to provide accurate, current, and complete information and to update your information when necessary.

Please notify us promptly at info@cravencups.com if you believe your account or login credentials have been accessed or used without authorization.

We reserve the right to suspend or terminate an account where we reasonably believe there has been fraud, misuse, unauthorized activity, or a violation of these Terms.

3. Products, Pricing, and Availability

All products, prices, promotions, and availability displayed on the Site are subject to change without notice, except where otherwise required by law.

We make reasonable efforts to display product descriptions, photographs, colors, sizes, ingredients, pricing, and other information accurately. However, actual products may have reasonable variations in appearance, color, decoration, packaging, or presentation, and the appearance of colors may vary depending on your screen or device.

Submitting an order does not guarantee acceptance of that order. We reserve the right, to the extent permitted by law, to refuse, limit, or cancel an order for reasons including product availability, suspected fraud, pricing or product errors, misuse of promotions, shipping limitations, or quantities that appear intended for unauthorized resale.

If we cancel an order after payment has been collected, we will refund the amount paid for the cancelled portion of the order to the original payment method.

If a product, promotion, description, or price is displayed incorrectly due to an error, we reserve the right to correct the error and cancel affected orders. If payment has already been collected for an order we cancel because of such an error, we will issue a refund to the original payment method.

4. Food, Ingredients, and Allergens

Crave'n Cups are perishable food products. Products should be stored and handled according to the instructions provided on the product packaging and in our Shipping Policy.

Ingredients and Allergen Information

Ingredient and allergen information varies by product and flavor. Please review the ingredient and allergen information provided on the individual product packaging before consuming any Crave'n Cups product.

Crave'n Cups are prepared in a facility that handles multiple major food allergens and is not an allergen-free facility. Shared equipment, utensils, preparation areas, storage areas, and other shared spaces may be used in the production of different products. As a result, cross-contact with allergens may occur, and we cannot guarantee that any product is completely free from anyparticular allergen.

If you or the intended recipient has a food allergy or sensitivity, please carefully review the product label before consumption. If you have questions about a product's  ingredients or allergen information, contact us before consuming the product.

Ingredient formulations and suppliers may change from time to time. The ingredient and allergen information on the product's current packaging should be reviewed before each consumption and is the primary source of ingredient and allergen information for that specific product.

Vegan and Gluten-Free Products

Certain products may be described as vegan or gluten-free based on their recipes and ingredients.

However, our products are prepared in a shared facility that also handles animal-derived ingredients, wheat, gluten-containing ingredients, and other allergens. We are not a certified vegan or certified gluten-free facility, and we cannot guarantee against cross-contact.

Customers with allergies, celiac disease, severe sensitivities, or other dietary concerns should carefully consider this information and review the applicable product label before consuming any product.

5. Subscriptions and Recurring Billing

What you are agreeing to. Certain Crave'n Cups products may be available through an automatically renewing subscription.

Recurring Charges. When you purchase a subscription, you authorize Crave'n Cups and our payment processors to automatically charge the payment method associated with your subscription at the frequency and price disclosed to you at checkout, plus applicable taxes, shipping charges, and other disclosed charges, until you cancel your subscription.

Before completing your subscription purchase, you will be shown the applicable subscription price, delivery frequency, discount, and other material terms of the subscription.

Subscription Frequencies. Available subscription frequencies may include delivery every 14, 30, or 60 days. Available frequencies may change from time to time and will be displayed when you create or modify your subscription.

Subscription Pricing and Discounts. Subscription pricing and any applicable discount will be displayed before you complete your purchase. Discounts, prices, products, flavors, and other subscription benefits may vary by product, package size, promotion, or subscription plan.

Renewal Reminders. We may send you a reminder before an upcoming renewal or recurring charge. You are responsible for maintaining a current email address and accurate account information.

Price Changes. If the recurring price of an active subscription changes, we will provideadvance notice as required by applicable law before charging the new price. Unless otherwise stated in the notice, the new price will apply to the next applicable renewal after the change becomes effective.

Managing Your Subscription. You may use your account to skip an order, pause your subscription, change available flavors or delivery frequency, update applicable account information, or cancel your subscription, subject to the timing requirements below.

There is no cancellation fee.

Cancellation and Change Timing. Subscription changes or cancellations must be completed at least forty-eight (48) hours before your next scheduled charge to apply to that order.

Cancelling a subscription stops future recurring charges but does not automatically cancel or refund an order that has already been charged or entered production. Requests involving a recently processed order are governed by our Refund and Return Policy.

Failed Payments. If a recurring payment is declined or cannot be processed, we or our payment provider may attempt to process the payment again. We may pause or cancel a subscription if we are unable to successfully process payment.

You are responsible for keeping your payment information current.

Subscription Availability. We reserve the right to modify or discontinue a subscription plan, frequency, product, flavor, discount, or other subscription feature, subject to any notice required by applicable law.

6. Discounts, Promotions, and the Welcome Offer

From time to time, we may offer promotional codes, discounts, free shipping, introductory offers, referral offers, or other promotions.

Unless the specific promotion states otherwise:

• Promotional offers are limited to one per order and may not be combined.
• Promotional codes have no cash value and cannot be redeemed for cash.
• Promotional codes and offers may be subject to eligibility requirements, minimum purchases, geographic restrictions, product exclusions, expiration dates, or other conditions.
• Promotions may not apply to subscription purchases or may apply differently to subscription purchases.
• Offers are not valid on previous purchases.
• Promotions may be limited to one per customer, account, household, shipping address, payment method, or other reasonable identifying criteria.
• We may modify, suspend, cancel, or withdraw a promotion as permitted by law.

We reserve the right to reject or cancel the use of a promotion where we reasonably believe there has been fraud, abuse, manipulation, duplication, unauthorized distribution, or othermisuse of the offer.

If an order is cancelled by us because of promotional misuse and payment has already been collected, we will refund any amount required under applicable law.

Welcome Offer. New customers or email subscribers may be eligible for a welcome offer, including free shipping on a qualifying first order. The specific offer, eligibility requirements, exclusions, and any expiration date will be disclosed when the offer is presented.

Unless otherwise stated, a welcome offer is limited to one per customer and household, applies only to qualifying orders shipped within the continental United States, has no cash value, and cannot be combined with another promotional code.

7. Affiliate Program

Crave'n Cups may operate affiliate, ambassador, referral, or similar promotional programs directly or through third-party platforms.

Participation in these programs is subject to any separate program terms, policies, commission structures, disclosure requirements, or agreements presented when a participant joins the program.

Affiliate and referral codes are also subject to the applicable promotional restrictions described in Section 6.

Participants must accurately represent their relationship with Crave'n Cups and comply with applicable advertising, endorsement, disclosure, and consumer-protection requirements.

We may withhold or reverse commissions, reject transactions, suspend participation, or terminate a participant from a program where permitted by the applicable program terms, including for suspected fraud, self-referrals, fraudulent transactions, misleading representations, failure to make required disclosures, unauthorized coupon distribution, or unauthorized use of our trademarks, brand names, or other intellectual property.

8. Pay-As-Influencer

From time to time, Crave'n Cups may offer eligible creators the opportunity to receive products at no cost or at a reduced cost in exchange for completing specified promotional requirements through a creator or influencer program.

Participation is subject to the eligibility requirements, offer terms, content requirements,

deadlines, and payment terms presented to the creator before participating.

Where a creator offer requires a payment method, your payment method may be authorized for the amount disclosed at checkout. Depending on the specific offer, the authorization may be released or the applicable charge may be reduced or waived if you satisfy all qualifyingrequirements within the required time period.

If you do not satisfy the applicable requirements, your payment method may be charged the amount disclosed to you when you accepted the offer.

Qualifying requirements may include connecting or verifying an eligible social-media account, publishing required content within a specified time period, keeping the content publicly accessible for a specified period, complying with applicable advertising and endorsement disclosure requirements, and satisfying any other conditions disclosed before participation.

We may determine eligibility for a creator offer and may reject or disqualify participation where the applicable program requirements are not satisfied or where we reasonably believe there has been fraud, manipulation, misrepresentation, or abuse.

Participation in a creator program does not require a creator to express a positive opinion. Any review, endorsement, testimonial, or other statement about Crave'n Cups must reflect the creator's honest opinions, findings, beliefs, and actual experience.

Additional terms presented through the applicable creator platform or at checkout are incorporated into these Terms with respect to that creator transaction.

9. Reviews, Photos, and Other Submissions

If you voluntarily submit a review, photograph, video, comment, testimonial, recipe idea, suggestion, or other content directly to us or through a feature on our Site ("User Content"), you represent that you have the right to submit that content and that our permitted use of it will not violate the rights of another person or entity.

By submitting User Content directly to us for publication or use, you grant Crave'n Cups, LLC, The Cake Girl, LLC, and their affiliates and licensees a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, distribute, adapt, crop, resize, and otherwise use that User Content in connection with our websites, social-media channels, advertising, marketing, promotional materials, and other business purposes, to the extent permitted by law.

You retain any ownership rights you otherwise have in your User Content.

You may not knowingly submit content that is false, misleading, defamatory, unlawful, infringing, fraudulent, obscene, abusive, or that violates another person's intellectual-property, privacy, publicity, or other rights.

Reviews, testimonials, and endorsements must reflect the reviewer's honest opinions and actual experience.

We may moderate or remove User Content where permitted by law and our policies, including content that is fraudulent, unrelated to the product or service, unlawful, abusive, contains confidential or personal information, or otherwise violates these Terms. We do not remove or suppress legitimate reviews merely because they express a negative opinion.Social Media Content. Merely tagging, mentioning, or identifying Crave'n Cups, The Cake Girl, or one of our social-media accounts in content posted to a third-party social-media platform does not, by itself, grant us the broader marketing license described above.

If we would like to use social-media content you have posted for advertising or other marketing purposes beyond functionality provided by the applicable social platform, we may request permission from you separately.

10. Intellectual Property

The Crave'n Cups and The Cake Girl names, logos, trademarks, service marks, trade dress, designs, brand assets, photography, graphics, videos, product and packaging designs, website content, written copy, and other proprietary materials used in connection with the Site and our business (collectively, "Brand Materials") are owned by or licensed to Crave'n Cups, LLC, The Cake Girl, LLC, Sweet Brands, LLC, and/or their respective affiliates and licensors.

Brand Materials are protected by applicable trademark, copyright, trade dress, unfair competition, and other intellectual-property laws.

Except as expressly permitted by us in writing, you may not copy, reproduce, modify, distribute, publish, display, transmit, scrape, download for commercial use, create derivative works from, sell, license, exploit, or otherwise use any Brand Materials for commercial purposes.

Nothing contained on the Site grants you any license or right to use any trademark, logo, trade name, copyrighted material, or other intellectual property belonging to Crave'n Cups, LLC, The Cake Girl, LLC, Sweet Brands, LLC, or any third party except as expressly authorized in writing.

Third-Party Intellectual Property. Product names, ingredient names, trademarks, logos, and other intellectual property belonging to third parties remain the property of their respective owners.

References to third-party brands or products are used only where appropriate to identify, describe, or provide information about ingredients, products, or services. Unless expressly stated otherwise, no affiliation, sponsorship, endorsement, or partnership with the applicable third-party trademark owner is implied.

11. Prohibited Uses

You may not use the Site, our products, services, Brand Materials, or other content:

• For any unlawful, fraudulent, deceptive, or unauthorized purpose;
• To violate any applicable law or regulation;
• To infringe or violate our intellectual-property rights or the rights of another person or entity;
• To impersonate another person or submit false, misleading, or fraudulent information;
• To transmit malicious code, viruses, malware, or other harmful technology;
• To interfere with, circumvent, disable, disrupt, or compromise the security or operation of the Site;
• To scrape, crawl, harvest, extract, copy, or systematically collect Site content or data without our written authorization;
• To collect or misuse another person's personal information;
• To use our trademarks, names, photographs, product images, content, or other Brand Materials in advertising, domain names, social-media accounts, paid search, metadata, or other commercial activity without authorization;
• To misrepresent an affiliation, endorsement, sponsorship, partnership, franchise, or other relationship with Crave'n Cups, The Cake Girl, or Sweet Brands;
• To purchase products for unauthorized commercial resale or redistribution; or 
• To assist another person in engaging in any prohibited activity described in these Terms.

We reserve the right to restrict or terminate access to the Site, cancel orders, or take other appropriate action if we reasonably believe these Terms have been violated.

12. Wholesale, Corporate Gifting, Franchise, and Other Inquiries

Information provided on the Site regarding wholesale opportunities, corporate gifting, retail partnerships, distribution, franchising, licensing, or other business opportunities is provided for informational and inquiry purposes only.

Submitting an inquiry, application, interest form, or other information through the Site does not constitute an order, acceptance, partnership, franchise, distribution agreement, license, or other binding business relationship and does not obligate either party to enter into a transaction.

Any business relationship will be subject to separate written terms, agreements, approvals, pricing, qualifications, or other requirements, as applicable.

Franchise Opportunities. Nothing contained on the Site is intended to constitute an offer to sell, or the solicitation of an offer to buy, a franchise in any jurisdiction.

Any offer to sell a franchise will be made only through the applicable Franchise Disclosure Document and in accordance with applicable federal and state franchise laws and registration or disclosure requirements.

Franchise opportunities may not be available in all jurisdictions.

13. Third-Party Tools and Links

The Site may use or integrate with third-party platforms, applications, payment processors, shipping providers, subscription providers, analytics providers, social-media platforms, marketing services, and other third-party services.

We may also provide links to websites, services, or content operated by third parties.

Third-party services are not controlled by us, and their availability, functionality, security, content, terms, and privacy practices may be governed by separate agreements between you and theapplicable third party.

To the fullest extent permitted by law, we are not responsible for the independent acts,

omissions, content, availability, policies, or practices of third-party services that we do not control.

Your use of third-party services may be subject to the applicable third party's terms, conditions, and privacy policies.

14. Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Site and its content, functionality, and services are provided on an "as is" and "as available" basis.

We do not warrant that the Site will always be available, uninterrupted, secure, error-free, or free from viruses or other harmful components.

Except for any express warranties specifically provided by us and except to the extent a warranty cannot legally be excluded, Crave'n Cups, LLC, The Cake Girl, LLC, Sweet Brands, LLC, and their respective affiliates and licensors disclaim all warranties, representations, and conditions, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot be excluded or limited under applicable law.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Crave'n Cups, LLC, The Cake Girl, LLC, Sweet Brands, LLC, and their respective affiliates, members, managers, owners, officers, directors, employees, agents, contractors, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising out of or relating to your use of the Site, your purchase or use of our products or services, or these Terms.

This includes, to the extent permitted by law, damages arising from loss of profits, revenue, data, goodwill, business opportunities, or other intangible losses, even if we have been advised of the possibility of such damages.

To the fullest extent permitted by applicable law, the aggregate liability of Crave'n Cups, LLC and The Cake Girl, LLC arising from or relating to a particular order, product, or transaction will not exceed the amount actually paid by you to us for the order, product, or transaction giving rise to the claim.

Nothing in these Terms excludes or limits liability to the extent that such liability cannot lawfully be excluded or limited.Some jurisdictions do not permit certain exclusions or limitations of liability. In those jurisdictions, these provisions will apply only to the maximum extent permitted by applicable law.

16. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Crave'n Cups, LLC, The Cake Girl, LLC, Sweet Brands, LLC, and their respective affiliates, members, managers, owners, officers, directors, employees, agents, contractors, licensors, and service providers from and against third-party claims, demands, actions, liabilities, damages, losses, costs, and reasonable attorneys' fees arising out of or relating to:

• Your material breach of these Terms;
• Your unlawful or unauthorized use of the Site or our services;
• Your infringement or violation of another person's intellectual-property, privacy, publicity, or other legal rights;
• User Content submitted by you; or
• Your violation of applicable law.

We reserve the right, at our expense, to assume the exclusive defense and control of a matter otherwise subject to indemnification by you. If we do so, you agree to reasonably cooperate with the defense of that matter.

Nothing in this Section requires you to indemnify any party for conduct to the extent that such indemnification is prohibited by applicable law.

17. Dispute Resolution and Arbitration

Please read this Section carefully. It affects your legal rights, including your right to have certain disputes decided by a court or jury and your ability to participate in a class action.

Informal Dispute Resolution

Before initiating arbitration or another formal legal proceeding, you and Crave'n Cups agree to first attempt to resolve the dispute informally.

If you have a dispute, you must contact us at info@cravencups.com and provide your name, order number if applicable, a reasonable description of the dispute, and the relief you are requesting.

Crave'n Cups, LLC and The Cake Girl, LLC will have thirty (30) days after receiving sufficient notice of the dispute to attempt in good faith to resolve it informally.

If the dispute has not been resolved after that period, either party may proceed as provided below.

Binding Individual ArbitrationExcept for disputes that qualify for small claims court or claims that cannot legally be required to be arbitrated, any dispute, claim, or controversy arising out of or relating to these Terms, the Site, your account, your purchase or use of our products or services, or your relationship with Crave'n Cups, LLC or The Cake Girl, LLC will be resolved through binding individual arbitration rather than in court.

Arbitration will be administered by the American Arbitration Association ("AAA") under its applicable Consumer Arbitration Rules and Mediation Procedures, as in effect when the arbitration is initiated, except as otherwise provided by applicable law.

The arbitration agreement contained in this Section is intended to be governed by the Federal Arbitration Act.

The arbitrator will have authority to award the same individual remedies and relief that would otherwise be available in a court of competent jurisdiction, to the extent permitted by applicable law.

The arbitration may be conducted by telephone, video conference, written submissions, or an in-person hearing, as permitted by the applicable AAA rules and determined under those rules.

Any in-person arbitration hearing will take place in Hillsborough County, Florida, unless the applicable AAA rules, applicable law, or an agreement between the parties requires or permits another location.

Arbitration fees and costs will be allocated in accordance with the applicable AAA Consumer Arbitration Rules and applicable law.

Small Claims Court

Notwithstanding the arbitration requirement above, either you, Crave'n Cups, LLC, or The Cake Girl, LLC may bring an individual claim in small claims court if the claim qualifies for that court and remains solely on an individual basis.

Jury Trial Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU, CRAVE'N CUPS, LLC, AND THE CAKE GIRL, LLC EACH WAIVE THE RIGHT TO A TRIAL BY JURY FOR ANY DISPUTE COVERED BY THIS SECTION.

Class Action and Representative Action Waiver

TO THE FULLEST EXTENT PERMITTED BY LAW, YOU AND CRAVE'N CUPS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY.

YOU AGREE NOT TO BRING OR PARTICIPATE AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE ACTION OR ARBITRATION TO THE EXTENT SUCH A WAIVER IS PERMITTED BY APPLICABLELAW.

Unless both parties agree otherwise in writing or applicable law requires otherwise, the arbitrator may not consolidate the claims of more than one person or otherwise preside over a class, collective, consolidated, or representative proceeding.

Survival

This Section survives cancellation of an order, termination of an account or subscription, termination of these Terms, and the end of your relationship with Crave'n Cups, LLC and The Cake Girl, LLC.

18. Governing Law and Venue

These Terms and any dispute arising out of or relating to these Terms, the Site, your account, or your purchase or use of products or services from Crave'n Cups are governed by the laws of the State of Florida, without regard to its conflict-of-law principles, except to the extent federal law applies.

To the extent a dispute is not required to be resolved through arbitration under Section 17, you, Crave'n Cups, LLC, and The Cake Girl, LLC agree that the dispute will be brought exclusively in

the appropriate state court located in Hillsborough County, Florida, or the federal court having jurisdiction over Hillsborough County, Florida, except where applicable law requires otherwise.

Each party consents to the personal jurisdiction and venue of those courts to the extent permitted by applicable law.

19. Changes to These Terms

We may update these Terms from time to time.

When we make changes, we will post the revised Terms on the Site and update the "Last Updated" date at the top of this page.

Unless otherwise stated or required by applicable law, revised Terms will apply prospectively beginning on their effective date.

Your continued use of the Site or purchase of products or services after revised Terms become effective constitutes your acceptance of those revised Terms to the extent permitted by applicable law.

If we make a material change affecting an active subscription or other recurring service, we will provide any advance notice or obtain any consent required by applicable law before the change becomes effective.

Changes to these Terms will not retroactively alter the terms governing a dispute that arose before the effective date of the revised Terms, except where the parties expressly agreeotherwise or applicable law permits.

20. Severability and Entire Agreement

If any provision of these Terms is determined by a court or arbitrator of competent jurisdiction to be invalid, illegal, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in full force and effect.

If any portion of Section 17 is determined to be unenforceable, the effect of that determination on the remaining provisions of Section 17 will be determined in accordance with applicable law.

These Terms, together with our Privacy Policy, Shipping Policy, Refund and Return Policy, any applicable subscription terms, and any other policies or terms expressly incorporated into these Terms, constitute the entire agreement between you, Crave'n Cups, LLC, and The Cake Girl, LLC regarding your use of the Site and purchases made through it, except where a separate

written agreement expressly applies.

Our failure to enforce any provision of these Terms does not constitute a waiver of that provision or our right to enforce it later.

21. Contact

If you have questions about these Terms, your order, or the Crave'n Cups website, please contact us at:

Crave'n Cups, LLC
The Cake Girl, LLC
14851 N Dale Mabry Hwy Tampa, FL 33618
Email: info@cravencups.com