Everything You Need To Know...

Every Crave'n Cups order is freshly prepared and carefully packaged for shipping. Here's what you need to know about how we process, ship, and deliver your order.

How Your Order Ships

Crave'n Cups are perishable, freshly prepared products and are not shelf stable. Crave'n Cups are shipped frozen with food-safe gel packs in an insulated mailer to help maintain appropriate conditions during transit.

Order Processing and Ship Days

Orders ship Monday through Wednesday to help prevent perishable packages from sitting in carrier facilities over the weekend.

Orders are processed and shipped within three (3) business days after they are placed. We do not have a daily order cutoff time. Business days do not include weekends or holidays.

Delivery Time

Orders are generally shipped using a service with an estimated transit time of one (1) to two (2) days. We currently ship using UPS and FedEx.

Carrier delivery dates and transit times are estimates and are not guaranteed. Once a package has been transferred to the carrier, circumstances outside our control—including severe weather, service interruptions, holidays, and increased carrier volume—may cause delays.

Choosing Your Delivery Date

Where available, you may select a preferred arrival date or delivery window at checkout. We will schedule shipment to arrive as close to your selected date as reasonably possible; however, requested arrival dates and delivery windows are not guaranteed because final delivery is controlled by the carrier. 

If your order is for a special event, we recommend selecting an arrival date that allows additional time before your event in case of an unexpected carrier delay.

Shipping Rates

Free shipping applies to qualifying packages of $70 or more per delivery address.

For packages below the free-shipping threshold, shipping charges are calculated at checkout based on the delivery address and order size. You will see the applicable shipping charge before completing your purchase.

The $70 free-shipping threshold is calculated separately for each delivery address. For multi-recipient orders, each individual package must independently meet the $70 threshold to qualify for free shipping.

Where We Ship

We currently ship within the continental United States only.

We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, or international addresses because we cannot reliably maintain the shipping conditions required for our perishable products on those routes.

Receiving Your Order

Crave'n Cups are perishable. Please track your shipment and arrange for the package to be received and refrigerated promptly after delivery.

We are not responsible for spoilage, melting, deterioration, theft, weather exposure, or other damage that occurs after the carrier has successfully delivered the package to the address provided with the order.

Orders that are successfully delivered but are not promptly retrieved or refrigerated are not eligible for a refund or complimentary replacement.

If you will not be available to receive your package, we recommend shipping it to a location where someone can retrieve and refrigerate it promptly.

Storing Your Order

Crave'n Cups are shipped frozen and may arrive frozen, partially frozen, chilled, or at room temperature depending on transit conditions. This is normal.

Refrigerate your Crave'n Cups promptly upon delivery. For best quality and freshness, we recommend enjoying them within seven (7) days of delivery.

Always follow the storage and handling instructions provided on the product packaging. If your order arrives in a condition that causes you concern about product quality or safety, please contact us within forty-eight (48) hours of delivery.

Order Tracking

You will receive tracking information when your order ships. Tracking information may take up to 24 hours after shipment to display movement in the carrier's system.Once tracking information is provided, customers are responsible for monitoring the shipment and making reasonable arrangements to receive the package.

Wrong or Incomplete Addresses

Please carefully review the recipient's name and complete shipping address before submitting your order.

Customers are responsible for providing a complete and accurate delivery address. Once an order has been transferred to the carrier, we cannot guarantee that an address can be changed, corrected, or rerouted.

If an order is delayed, undeliverable, misdelivered, or returned because the customer provided an incorrect or incomplete address, the order is not eligible for a refund or complimentary replacement.

Because our products are perishable, packages returned to us cannot be reshipped.

At our sole discretion, we may offer the opportunity to place a replacement order at a reduced cost. Any such accommodation is a courtesy and does not change this policy.

Delays Outside Our Control

We carefully package and ship orders using services intended to minimize transit time, but delays can occasionally occur after a package leaves our facility.

We are not responsible for carrier delays or circumstances outside our reasonable control.

However, if a carrier delay causes your order to arrive damaged or in a condition that raises concerns about product quality or safety, please contact us within forty-eight (48) hours of delivery with your order number and photographs of the package and product.

We will review the circumstances in accordance with our Refund and Return Policy and determine the appropriate resolution.

Please do not consume a product if you have reason to believe it may be unsafe.

Gift and Multi-Address Orders

We carefully package and ship orders using services intended to minimize transit time, but delays can occasionally occur after a package leaves our facility.

We are not responsible for carrier delays or circumstances outside our reasonable control. However, if a carrier delay causes your order to arrive damaged or in a condition that raises concerns about product quality or safety, please contact us within forty-eight (48) hours of delivery with your order number and photographs of the package and product.We will review the circumstances in accordance with our Refund and Return Policy and determine the appropriate resolution.

Please do not consume a product if you have reason to believe it may be unsafe.

Questions
Email info@cravencups.com and we will help.